The GeoGuard Location Validator app crashes when I open it. How to fix it?
Open Settings -> General -> Software Update and ensure that your iOS is up to date. GeoGuard Location Validator requires iOS 15 or higher. Next, open App Store and upgrade the app to the latest version if you haven’t already done so. Then restart your mobile device and try to open the GeoGuard Location Validator again.
How do I geolocate with the app if I am prompted to open it multiple times, but the geolocation is still unsuccessful?
1. Please ensure that you are located in the state where it's allowed to access the website you visit.
2. Check that you don't have a VPN application running in the background.
3. Clear cache by opening browser settings -> Clear Browsing Data.
4. Delete the GeoGuard Location Validator and restart the device.
5. Re-install GeoGuard Location Validator from the App Store and give all necessary permissions.
6. Open the browser and try to access the website once again.
7. If the issue persists, try using a different browser.
Is there a video tutorial on GLV configuration for iOS?
Yes, there is! You can find the video instructions here.
After I install and open the app, I follow the tutorial screenshots and go to the Location Settings for the app. However, I cannot see any option to grant location permission to the app. What should I do to grant location permission to the app?
Please open Settings -> GeoGuard Location Validator -> Location and select Always:
While opening the app, I don’t see the 'Always Allow' option in the 'Allow GeoGuard Location Validator to access your location?' popup.
Due to the new location policy from iOS 13 onwards, this option is no longer available. You should select Allow While Using for the app first. After that, go to device Settings -> GeoGuard Location Validator -> Location -> Always:
Why can't I use the app when I choose the 'Allow While Using' location permission in the app?
Allow While Using is not enough for the app to work correctly in the background. After selecting the Allow While Using, go to device Settings -> GeoGuard Location Validator -> Location and choose Always.
What is the arrow pointing to the top left corner when I open the app after installing it from the AppStore?
The arrow pointing to the top left corner of the screen is designed to hint to you to go back to the browser.
I have already enabled 'Location Services' on the device. However, I still see the 'Enable Location' screen when I open the app.
On devices with iOS 13.4 or higher, choose Allow While Using App, then the following popup will be displayed. Please select Change to Always Allow.
You can also grant location permission for the app by going to Settings > GeoGuard Location Validator > Location > and selecting Always.
Can I use the app if I have not enabled 'Push Notifications'?
Push Notifications must be turned ON to communicate between your browser and GLV and to complete the location verification process.
I missed enabling notifications permission for the app. How can I enable it?
Open the app, which will display a tutorial popup that will guide you to the Settings to enable notifications for the app. Please read through the guide, tap on the Settings button, and proceed with the steps.You can also enable push notifications for the app by going to Settings > Notifications > GeoGuard Location Validator, then switching on Allow Notifications.
I have closed the app, but I need to pass a geolocation check. Can it still verify my location?
If Push Notifications are enabled, the geolocation process should still work properly even though the app is closed. If it doesn’t, please make sure the Location Services and Push Notifications are still enabled and reopen the GeoGuard Location Validator app.
The gaming website asks to open the GeoGuard Location Validator app repeatedly. What should I do?
- Change to another network (Wifi or 5G) and try again.
- Reinstall the GeoGuard Location Validator app.
I cannot geolocate with the GeoGuard Location Validator app. How can I continue to play?
If you’ve tried the above instructions and still cannot geolocate, you can download TrueLocation Browser; it may help resolve the error.
Can I play if my Precise Location is OFF?
No. The GeoGuard Location Validator app requires Precise Location to be ON to verify your location.
How can I turn on Precise Location for the GeoGuard Location Validator app?
Go to Settings > Privacy and security > Location Services > Scroll down to and click on 'GeoGuard Location Validator' > Switch the Precise Location toggle on.
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