Submit a request

Please enter the details of your request. A member of our support staff will respond as soon as possible.

By submitting this page, you are providing consent to GeoComply to process and store information pertaining to this interaction for internal quality assurance purposes. This information may include your name, email address, state of residence, as well as device identification. Your consent may be withdrawn at any time. Please refer to our Privacy Policy for more information: https://www.geocomply.com/privacy-policy/

Request type

State/Jurisdiction of the website/application

Name of the website/application you are using

Since all the data on our side is anonymized we would require this information if we need to help you to troubleshoot any geolocation issue. You could check this information by opening this webpage from your device: www.whatismyipaddress.com Please note we need IPv4 not IPv6 address! It will look something like this: 53.178.212.103

Your Operating System Version and exact device model (Please try to be as accurate as possible (i.e. MacBook Air 2021, Big Sur 11.5.2 instead of MacBook Air, Big Sur or hp ProBook X360 instead, Windows 10 of HP, Windows) Device information can be usually found on the back panel sticker. Thanks!

Are you playing on home WiFi? If so, are you able to provide the model of the router you have? It can usually be found on the back panel sticker of your device.

If we need to escalate your case to the website/application provider, they will request this information to locate your account.

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