Please enter the details of your request. A member of our support staff will respond as soon as possible.
State/Jurisdiction of the website/application
Name of the website/application you are using
Since all the data on our side is anonymized we would require this information if we need to help you to troubleshoot any geolocation issue. You could check this information by opening this webpage from your device: www.whatismyipaddress.com
Please note we need IPv4 not IPv6 address! It will look something like this: 188.8.131.52
Your Operating System Version and exact device model
Are you playing on home WiFi? If so, are you able to provide the model of the router you have? It can usually be found on the back panel sticker of your device.
If we need to escalate your case to the website/application provider, they will request this information to locate your account.